Refund policy
RETURN & REFUND POLICY
We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the return and refund terms below.
RETURN ELIGIBILITY
To be eligible for a return:
• The product must be unopened and the product seal must remain fully intact.
• Your return request must be submitted within 7 business days of delivery.
• Products that have been opened, used, or damaged after delivery may not be eligible for a return.
• International orders outside the United States are not eligible for returns. All international sales are final.
HOW TO REQUEST A RETURN
To request a return, please contact our customer support team at:
Email: hello@omre.co
Please include your order number and the item(s) you would like to return.
After your return request has been approved, we will provide you with the return shipping address and instructions.
Please make sure that:
• Items are securely packaged.
• Products are returned in their original condition.
• A tracked shipping service is recommended.
• Customers are responsible for all return shipping costs.
RETURN SHIPPING COSTS
Customers are responsible for the cost of return shipping.
Original shipping charges are non-refundable.
REFUNDS
Once your returned product has been received and processed, the refund will be issued to the original payment method used for the purchase.
Please allow up to 10 business days for your refund to appear in your account after it has been processed.
DAMAGED OR INCORRECT ITEMS
If you receive an incorrect, damaged, or defective product, please contact us as soon as possible at hello@omre.co.
Please include your order number and photographs of the item you received.
We will review the issue and, where appropriate, arrange a replacement or refund.
SUBSCRIPTION ORDERS
For subscription orders, customers will receive an email reminder 3 days before the next renewal.
Subscriptions must be canceled, skipped, or paused at least 1 day before the next renewal date.
Once a subscription has renewed and the order has been processed, it cannot be canceled.
Unopened subscription products may still be eligible for return within 7 business days of delivery, subject to the return requirements above.
INTERNATIONAL ORDERS
International orders are final sale and are not eligible for returns.
Customers are responsible for any customs duties, import taxes, or other fees imposed by the destination country.
We cannot issue refunds for packages abandoned or refused because applicable customs fees were not paid.
CONTACT US
If you have any questions regarding returns or refunds, please contact:
Email: hello@omre.co
OMRE
30 N Gould St, STE R
Sheridan, WY 82801
USA